Frequently Asked Questions

Can I cancel or change my booking through discoverfun.ph?

NO. Currently, the only possible way to cancel or make changes with your booking is by sending an email at bookings@discoverfun.ph (Please make sure to state your booking code). For local residents (Philippines) you may call or text (0917)549-5710 for Globe subscribers and (0922)870-0028 for Sun subscribers.

How do I know if my booking is confirmed?

As soon as you’ve completed the booking process and your payment is confirmed then a CONFIRMATION page will appear. This page shows all of your reservation details, including the booking number and your booking code. You will also receive a confirmation email with all your booking information.

With Bank Transfer, Western Union & ML Kwarta Padala, you will receive a RESERVATION CONFIRMATION. Your booking will be reserved for 48 hours and CONFIRMED upon receipt of payment. For faster processing of your transaction, please furnish us a scanned copy of your receipt or machine-validated deposit-transfer slip and sent it to bookings@discoverfun.ph or just email the details, complete with the following information:

Reference/Sequence Number: 0947347529634-0

Bank Name: Union Bank

Bank Branch: Maguikay, Mandaue City, Cebu, Philippines

Deposit Type: Bank Transfer

Can I make a booking without a credit card?

YES. You can make a booking using different types of payment methods: Bank Deposit, Western Union, and ML Kwarta Padala. Your booking will only be confirmed and verified once we have received the payment.

What are the payment options available?

There are various ways to pay for your booking:

 

  • Bank Transfer

Bank Name: BPI (Bank of the Philippine Islands)

Account Name: Discoverfun Promotions Inc.

Account Number: 1351-0043-86

Currency: Philippine Peso

Branch: Ayala Center Cebu

 

  • Western Union

Receiver’s Name: Jade Caliao Pactol

Zip Code: 6000

Contact Number: +63917549-5710

Location: Cebu City, Philippines

 

  • ML Kwarta Padala

Receiver’s Name: Jade Caliao Pactol

Zip Code: 6000

Contact Number: +63917549-5710

Location: Cebu City, Philippines

 

Note: Credit Card and Paypal Payment methods are currently offline.

What if I need to change my travel arrangements or booking details?

You may send an e-mail to bookings@discoverfun.ph. For local residents (Philippines) you may call or text (0917)549-5710 for Globe subscribers and (0922)870-0028 for Sun subscribers.

Can I book for someone else?

YES, you may make a booking for someone else. When doing so, please provide the required details (names etc) correctly. Also make sure that they have been given the booking numbers for their travels.

What is your privacy policy?

We take your privacy seriously and keep your personal details secure. Please view our Privacy Policy here.

How can I share my feedback and comments about the website?

To provide feedback or comments, you can use the Contact Us page. Alternatively, you can send an e-mail to feedback@discoverfun.ph. We appreciate your feedback and comments and will endeavour to improve our service.

Are my credit card details safe?

We have a secure online booking system. There are several security measures in place that adhere to international security standards. Your personal information is encrypted and is available only to you and a designated Discoverfun travel advisor.